ELYNOSAI
Effective 9 October 2026. For a billing concern, email hello@elynosai.com or open a private support ticket. Include your account email, order or project reference and the issue. Never send full card details.
Cancellation and refund terms are agreed in your proposal before payment. They should distinguish completed milestones, unfinished work, deposits and third-party expenses. Contact the team before canceling so we can confirm what has been delivered and the amount, if any, available for refund. No blanket non-refundable policy overrides applicable consumer rights.
Report an unexpected or duplicate charge promptly with its reference and date. We will investigate and communicate the outcome. If a refund is approved, it is returned through the original payment method where supported. Bank processing times vary; the expected timing will be communicated for your transaction.
Charges paid directly to hosting, domain, database and other providers follow their policies. A custom proposal should specify which provider expenses can be recovered and which services renew. Statutory rights remain unaffected.
